Refund policy

🌸 Lulu Adventures Refund & Return Policy

💌 Our Promise

At Lulu Adventures, we want every story, gift, and keepsake you receive to bring joy and connection. If something doesn’t feel right with your order, we’ll do everything we can to make it right.

📦 Returns

• We accept returns within 30 days of delivery.

• Items must be unused, in original condition, and in the original packaging.

• To start a return, please email hello@luluadventures.com with your order number and reason for return.

• Once your return is approved, we’ll send you a return shipping label and instructions.

💳 Refunds

• Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–10 business days.

• Original shipping costs are non-refundable.

• If your order arrived damaged or incorrect, we’ll cover return shipping and make it right immediately.

🎁 Non-Returnable Items

Because of their nature, the following items cannot be returned:

• Digital downloads or activity sheets

• Personalized or signed books

• Gift cards

🔄 Exchanges

If you’d like to exchange an item (for example, to gift a different book), please contact hello@luluadventures.com. We’ll guide you through the quick exchange process.

🕊️ Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank or credit card statement.

2. Then contact your bank—sometimes it takes a few days for funds to post.

3. If you’ve done all this and still haven’t received your refund, please email us and we’ll help right away.

❤️ Our Goal

We’re parents and storytellers too—and we want every family moment with Lulu to be magical. Thank you for supporting our small business and helping us spread love through stories.